Privacy Policy

Last updated: August 30, 2026

THOR Power respects your privacy and is committed to protecting the personal information
you share with us through our website, contact forms, email communication, and business inquiries.
This Privacy Policy explains what information we collect, how we use it, and what choices you have.

1. Who We Are

This website is operated by Dongguan Hongteng Gaoneng Technology Co., Ltd.
(registered in Dongguan, Guangdong, China), trading as THOR Power — a global custom battery brand serving OEM/ODM customers worldwide with custom lithium battery solutions.
Manufacturing support is provided by Dengzhou Xinju New Energy (Henan) Co., Ltd.

Website: https://thorbattery.com/
Email: sales@thorbattery.com
Telephone / WhatsApp: +86 180 2916 9106

2. What Information We Collect

We may collect personal and business information when you visit our website, submit an inquiry,
contact us by email, request a quotation, or communicate with our team.

The information we may collect includes:

  • Your name
  • Company name
  • Email address
  • Phone number or WhatsApp number
  • Country or region
  • Battery project requirements
  • Product application information
  • Voltage, capacity, size, connector, PCM/BMS, quantity, and certification requirements
  • Messages, files, drawings, specifications, or documents you choose to send to us
  • Basic website usage data such as IP address, browser type, device information, pages visited, and referral source

We do not directly store complete payment card numbers on our website or servers. Payment transactions
processed through our website or by our team may be handled by authorized third-party payment service
providers (such as credit card processors, Apple Pay, or payment link services), who process payment
information on our behalf under their own applicable security and compliance standards.
Please refer to the relevant payment provider’s privacy and security policies for further information.

3. How We Use Your Information

We use the information we collect for legitimate business purposes related to custom battery
inquiries, customer communication, project evaluation, quotation, and service improvement.

We may use your information to:

  • Respond to your inquiry or quotation request
  • Review your battery project requirements
  • Recommend suitable custom battery solutions
  • Communicate about samples, specifications, production, shipping, and after-sales support
  • Prepare quotations, technical suggestions, and project documents
  • Improve our website, products, services, and customer experience
  • Maintain business records and internal project communication
  • Protect our website from spam, fraud, abuse, or security risks
  • Comply with applicable legal, tax, accounting, or regulatory obligations

We do not sell your personal information.

4. Contact Forms and Inquiries

When you submit a contact form or request a custom battery quotation, we collect the information
you provide so that our engineering and sales team can review your requirements and reply to you.

Battery project inquiries may include technical and commercial details such as battery size,
voltage, capacity, application, connector type, wire length, PCM/BMS protection, certification
requirements, quantity, target price, and shipping destination.

Please do not submit confidential, proprietary, or highly sensitive information unless it is
necessary for your project discussion. If a non-disclosure agreement is required, please contact
us before sending detailed confidential documents.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly,
understand visitor behavior, improve page performance, and enhance user experience.

Cookies may be used for purposes such as:

  • Remembering basic website preferences
  • Measuring website traffic and page performance
  • Understanding how visitors find and use our website
  • Improving website content and navigation
  • Protecting the website from spam or security threats

You can control or delete cookies through your browser settings. If you disable cookies, some
parts of the website may not function properly.

6. How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect the
information you provide against unauthorized access, misuse, loss, disclosure, or alteration.

These measures may include:

  • Limiting access to inquiry and project information to authorized personnel
  • Using secure website and email communication practices where applicable
  • Maintaining internal project records for business follow-up
  • Reviewing website security and spam protection measures
  • Working with service providers that support website hosting, email, analytics, and security

However, no method of internet transmission or electronic storage is completely secure. We cannot
guarantee absolute security, but we work to protect your information using reasonable business practices.

7. How Long We Keep Information

We keep personal and business inquiry information only for as long as necessary for the purposes
described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general, inquiry and project communication records may be retained for customer service,
quotation follow-up, technical reference, business relationship management, accounting, legal,
or compliance purposes.

If you request deletion of your personal information, we will review your request and delete or
anonymize the relevant information where reasonably possible, unless we need to retain it for
legitimate business, legal, accounting, dispute resolution, or compliance purposes.

8. Third-Party Services

We may use third-party service providers to support website operation, communication, analytics,
security, hosting, email delivery, form processing, translation, customer communication, and other
business functions.

These third-party services may process limited information on our behalf, such as:

  • Website hosting and maintenance providers
  • Email and communication service providers
  • Analytics tools such as Google Analytics or similar services
  • Security, anti-spam, and performance optimization tools
  • Authorized payment processing service providers (which may include credit card processors, Apple Pay, and payment link services) who process payment data under their own compliance standards
  • Logistics, certification, or project-related service providers when required for a specific order

We do not authorize third-party service providers to use your information for their own unrelated
marketing purposes.

Our website may contain links to third-party websites. We are not responsible for the privacy
practices, content, or security of third-party websites. Please review their privacy policies before
providing any personal information.

9. Your Rights

Depending on your country or region, you may have certain rights regarding your personal information.
These may include the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used
  • File a complaint with a relevant data protection authority, where applicable

To exercise your rights, please contact us using the contact information below. We may need to
verify your identity before responding to your request.

10. Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or your
privacy rights, please contact us:

THOR Power
Operated by Dongguan Hongteng Gaoneng Technology Co., Ltd.
Dongguan, Guangdong, China
Email: sales@thorbattery.com
Telephone / WhatsApp: +86 180 2916 9106
Website: https://thorbattery.com/

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services,
business operations, legal requirements, or data protection practices. Any updates will be posted
on this page with a revised “Last updated” date.